Frequently Asked Questions

CookieAI is a private AI assistant designed for businesses that need to keep their data confidential. It runs on Qwen3 30B, an open-source model, and can be deployed in the cloud or directly on your own server. Unlike public AI services, your data is never shared with third parties or used for training.

ChatGPT gives everyone the same generic answers — it doesn't know your company, your documents, or your processes. CookieAI is grounded in YOUR business: your documents, your workflows, your terminology. With on-premise deployment, it runs entirely on your infrastructure — your data never touches a third-party server.

CookieAI supports all major languages natively, including English, German, French, Italian, Spanish, Portuguese, and many more. You can upload documents in one language and ask questions in another — the AI handles multilingual conversations seamlessly.

CookieAI is built for businesses and professionals who handle sensitive data — law firms, healthcare providers, financial advisors, consultancies, and any organization that needs AI without compromising on privacy. It works for solo practitioners and teams alike.

During setup, you upload your company documents — policies, templates, guidelines, reference materials. You also set custom instructions that tell the AI how your team works: your writing style, industry terminology, and standard procedures. The more your team uses CookieAI, the more useful it becomes.

The free trial gives you 7 days to test — up to 10 messages, 3 document uploads, and 5 exports per day. No credit card required.

We offer three cloud plans: Starter at €49/month for 1 user, Team at €99/month for up to 3 users, and Business at €149/month for up to 5 users. All plans include full AI access, document uploads, and a shared knowledge base. For larger teams, contact us for a custom quote.

Yes, you can switch between plans at any time. Upgrades take effect immediately, and downgrades apply at the start of your next billing cycle. Your data and documents are preserved when you change plans.

We accept all major credit cards, SEPA direct debit, and bank transfer for annual plans. All payments are processed securely through our payment provider. For enterprise billing or purchase orders, please contact our sales team.

Our cloud trial runs on European infrastructure in Switzerland (Zurich). AI inference runs on European servers. On-premise installations keep all data on your own hardware with zero external dependencies.

On-premise installations are designed for 24/7 operation. Cloud trial availability is best-effort; planned maintenance is announced in advance. For on-premise installations, uptime depends on your hardware — we can help you design a high-availability setup.

CookieAI runs on a compact server with a modern GPU. We provide detailed hardware specifications and can recommend pre-configured systems that fit your budget. Visit our hardware page for full requirements.

A typical on-premise installation takes 1–2 business days. This includes setting up the server hardware, installing the software, configuring your network, and training your team on how to use CookieAI.

In many cases, yes. If your existing server meets the hardware requirements — particularly a compatible GPU with enough VRAM — we can install CookieAI on it. Contact us with your server specifications and we will confirm compatibility.

No. We handle the entire installation, configuration, and maintenance for you. CookieAI is designed to run independently once set up. We also provide remote support and updates, so you do not need dedicated IT staff to keep it running.

On-premise installation pricing depends on your hardware choices, number of users, and custom requirements. Every installation includes setup, configuration, and team training. Contact us for a detailed quote tailored to your needs.

Absolutely. Many customers start with a cloud plan to evaluate CookieAI and later move to on-premise for maximum data control. We handle the entire migration process and ensure all your documents and settings are transferred seamlessly.

Yes. CookieAI is fully compliant with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP). We process data exclusively on European infrastructure and provide all the documentation you need for your compliance records.

For cloud plans, your data is stored on secure servers in Europe. For on-premise installations, your data never leaves your own server — it stays physically in your office. In both cases, no data is ever sent to third-party AI providers.

No, never. Your data is used exclusively to answer your questions and is never used for model training, analytics, or any other purpose. This is a core principle of CookieAI and applies to both cloud and on-premise deployments.

If you cancel your cloud subscription, you can export all your documents and data before your account is closed. After a 30-day grace period, all data is permanently deleted from our servers. For on-premise installations, your data remains on your own hardware.

We use AES-256-GCM encryption for all data at rest and TLS 1.2+ for all data in transit. This ensures your documents and conversations are protected by industry-leading encryption standards at every stage.

CookieAI uses Qwen3, a powerful 30-billion parameter open-source model that runs entirely on our infrastructure or yours. Open-source means the model code is publicly auditable — no black boxes. One model handles everything from quick answers to deep contract analysis. Because it is open-source, there is no dependency on external AI providers.